<Thriftalot
FAQ

Support

FREQUENTLY ASKED QUESTIONS

Clear answers on stock, delivery, tracking, and checkout.

Question

Are the items one-of-one?

Most Thriftalot pieces are single-stock items. If a piece sells, it is normally gone for good.

Question

How fast is delivery in Cape Town?

Eligible Cape Town orders paid before 2pm on business days are targeted for same-day delivery or next-business-day delivery at the latest.

Question

What happens if the Cape Town delivery promise is missed?

If an eligible order misses that promise, Thriftalot applies the R50 cashback guarantee.

Question

Do you deliver outside Cape Town?

Yes. National standard delivery is available across South Africa, typically within 2 to 5 business days for major centres.

Question

How do I track my order?

Use the order status page with the email address and order reference used during checkout.

Question

Can I apply promo codes at checkout?

Yes. Valid promo codes can be applied during checkout and will update the order total before payment.